Shipping policy

Shipping Policy for GeneralSales.com

Last Updated: 23-10-2025

Thank you for shopping with GeneralSales.com.
We are committed to delivering your products safely, quickly, and with full transparency.
This Shipping Policy explains how we process orders, shipping timelines, delivery options, tracking, and more.

1. Order Processing Time

Once your order is successfully placed:

  • Processing time: 1–3 business days

  • We verify payment, check product availability, and carefully prepare your order.

  • Processing times may be slightly longer during peak seasons or holiday periods, but we always work hard to ship as quickly as possible.

We will notify you right away if any unexpected delays occur.

2. Shipping Times

After your order is processed, shipping time depends on your location and the shipping method selected.

Typical delivery timelines:

Standard Shipping

  • USA & Canada: 5–12 business days

  • UK & Europe: 7–14 business days

  • Australia & New Zealand: 7–15 business days

  • Other Countries: 10–20 business days

Express Shipping (if available)

  • Worldwide: 3–7 business days

Please note:
Shipping times are estimates and may vary due to weather, customs delays, or carrier issues.

3. Shipping Costs

Shipping cost is calculated at checkout based on:

  • Delivery location

  • Shipping method

  • Total weight/size of the items

Sometimes we offer free shipping promotions.
If a free shipping offer is available, it will automatically apply at checkout.

4. Order Tracking

Every shipped order comes with a tracking number.

Once your order ships:

  • You will receive a confirmation email with tracking information

  • You can track your package any time on our website or the carrier’s website

Tracking may take 24–48 hours to update after the label is created.

5. Address Accuracy

Please make sure your shipping address is complete and correct.

We are not responsible for:

  • Packages shipped to an incorrect address provided at checkout

  • Delayed delivery due to incomplete information

If you need to update an address, contact us immediately.
Once an order is shipped, we cannot make changes.

6. Customs, Duties & Taxes

For international customers:
Your order may be subject to import duties, customs fees, or taxes.

  • These charges are not included in our product prices

  • They are the customer’s responsibility

  • Customs policies vary by country

We recommend checking your country’s import guidelines before ordering.

7. Lost, Delayed, or Damaged Packages

We take shipping seriously and want every order to arrive safely.

If your package is delayed:

Please allow additional time during holidays and busy seasons.
You can always contact us—we’re happy to assist.

If your package shows “delivered” but you didn’t receive it:

  • Check with neighbors or your local post office

  • Verify the address you provided

  • Contact the carrier with your tracking number

If you still can’t locate it, contact our support team.

If your package arrives damaged:

Please send us:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

We will make sure you are assisted quickly.

8. Shipping Restrictions

Some products may have shipping restrictions due to weight, size, or regulations.
If your item cannot be shipped to your location, we will notify you and issue a full refund.

9. Contact Us

For any shipping questions, concerns, or assistance:

GeneralSales.com Support Team
Email: deakongoodsell@gmail.com
We are always ready to help make your shopping experience smooth and trustworthy.